warung FAQ
Users of warung ask questions across several areas: how to open and verify an account, how deposits and withdrawals work through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks, what distinguishes our football markets from generic sportsbooks, how live-dealer tables operate, and what security measures protect your account. This page addresses the most common inquiries.
We have structured our FAQ to help you find answers quickly without needing to contact support. Each section covers a specific topic — account setup, payments, game types, and account security — so you can navigate to what matters to you. If your question falls outside these areas, or if you need clarification on our terms or privacy practices, we encourage you to read our full Terms and Conditions or Privacy Policy
Our support team is available to assist with account issues, payment troubleshooting, and technical questions. For urgent matters, email support is the fastest way to reach us; response times vary depending on volume and time of day. We also recommend checking this FAQ first, as many common issues are resolved here without delay.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and account rules
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and fees
- Game types and rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, support contact, and jurisdiction notice
Opening an account on warung takes three main steps. First, you provide your email, name, date of birth, phone number, and address during registration. Second, we verify your identity by requesting a copy of your ID (KTP, passport, or driver's license) and a recent selfie holding your ID. Third, once verification is complete, your account is activated and you can deposit funds and begin using our sportsbook, live-dealer tables, slots, and esports markets. Verification typically completes within a few hours during business days, though it may take longer during peak periods or holidays like Idul Fitri or Idul Adha.
You can adjust your account preferences — including email notifications, language, and currency display — from your account settings dashboard after logging in. If you wish to pause activity temporarily, you may request a voluntary pause through your account settings; this will restrict access to your account for a period you specify. For permanent account closure, contact our support team with your request. All requests are processed within one business day. Your account data and transaction history are retained according to our privacy policy and applicable law.
Payments and transactions
Yes. warung accepts deposits and withdrawals via all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You can link your bank account during the deposit process, and funds are transferred through secure payment gateways. We also support mobile payment apps including online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Choose the payment method that suits you best; all methods are processed with the same security standards. Withdrawal requests to your bank account are processed subject to verification windows and bank processing times.
warung does not charge fees on deposits or withdrawals. However, your bank or payment provider (mobile banking, local payment, online payment, etc.) may apply their own fees depending on your account type and the transaction size. We recommend checking with your bank or app provider for their fee schedule. Withdrawal requests are processed subject to account verification and standard banking delays. If you notice an unexpected charge, contact our support team with your transaction details and we will investigate.
Bonus offers on warung vary by promotion and are subject to specific terms. Any bonus offer you receive will include clear conditions: the minimum deposit required, the playthrough requirement (how many times you must use the bonus before withdrawing), eligible games, and any time limits. We recommend reading the full terms of each promotion before accepting it. If you have questions about a specific bonus or its conditions, contact our support team. All bonus terms are designed to be fair and transparent; we do not hide conditions in fine print.
Game types and rules
Live-dealer tables on warung feature real dealers in multi-camera studios running games like blackjack, roulette, baccarat, and Dragon Tiger in real time. You interact with the dealer and other players via video stream. Slots, by contrast, are automated games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) where outcomes are determined by a random number generator. Live-dealer games emphasize interaction and strategy; slots emphasize speed and simplicity. Both are available on warung, and you can switch between them at any time from your account dashboard.
warung offers four main game categories. Football sportsbook covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and World Cup tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Slot games feature titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. We also offer badminton and MotoGP betting. Each category is accessible from your account dashboard, and you can browse odds, rules, and schedules before placing any activity.
Security and support
You can reach our support team by email through the contact form on our website or by sending a message directly to the support address listed in your account settings. Include your username, a clear description of your issue, and any relevant transaction IDs or screenshots. Response times vary depending on email volume and the time of day; we aim to reply within one business day. For urgent account security issues, mark your email as urgent and we will prioritize it. You can also check this FAQ or our Terms and Conditions for answers to common questions before contacting support.
warung uses industry-standard encryption and security practices to protect your account and payment information. Your password is hashed and never stored in plain text. Payment data is processed through secure gateways and is not stored on our servers. We recommend using a strong, unique password and enabling any additional security features available in your account settings. Never share your login credentials or one-time codes with anyone. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We take account security seriously and investigate all reported incidents.
warung operates only in jurisdictions where our services are legally permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of warung comply with the law in their location. If you are unsure whether warung is available where you are, please review our Legal Notice or contact our support team. We cannot provide legal advice, but we can confirm whether we currently operate in your region.