warung Platform Account Terms

We at warung operate a sportsbook and live-dealer gaming platform for users in supported jurisdictions where local law permits. These terms set out how we manage accounts, process deposits and withdrawals, handle disputes, and protect your rights as a warung user. By registering and using our platform, you agree to these terms.

Our warung services include football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports betting. We support deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Account verification is required before withdrawal to comply with anti-money-laundering regulations.

This page outlines account conditions, our policies on bonuses and disputes, and the jurisdiction framework within which warung operates.

Our warung Account Requirements

When you open an account on warung, we require a valid email address, a strong password, and basic personal information (full name, date of birth, phone number). You must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher. We do not permit multiple accounts per user — if we detect duplicate registrations, we reserve the right to close accounts and forfeit balances.

Account verification occurs before your first withdrawal. We ask for a copy of a valid government-issued ID (passport or national ID) and proof of address (a recent utility bill or bank statement, no older than three months). Users from Jakarta, Surabaya, Bandung, or Medan follow the same verification process. Verification typically completes within one business day, though delays may occur around holidays like Idul Fitri or Idul Adha.

Your warung account is personal and non-transferable. You are responsible for keeping your email and password confidential. We are not liable for unauthorized access if you disclose your credentials or fail to secure your account. If you believe your account has been compromised, contact our support team immediately.

Our warung deposit policy

We accept deposits from verified payment methods only. Supported methods include DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for digital wallets, as well as direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly for digital wallets; bank transfers settle within one business day. Your account balance updates upon successful payment confirmation.

Minimum deposit amounts vary by payment method but typically start at our welcome offer. We do not impose maximum account preferences; however, your account may be subject to transaction verification if unusually large deposits are detected. We do not accept third-party payments — funds must originate from an account registered in your name.

Deposit delays

Digital wallet deposits settle within seconds. Bank transfers may take up to one business day. Contact our support team if a deposit does not appear within the expected timeframe.

Failed deposits

If a deposit fails, funds are returned to your payment method automatically. No warung fee is charged for failed transactions.

Deposit reversal

Deposits cannot be reversed once successful. Contact our team within 24 hours if you need to discuss a deposit.

Our warung withdrawal process

You may withdraw funds from your warung account at any time, subject to account verification. Withdrawals are processed to the same payment method you used for your deposit. We do not offer alternative withdrawal methods. Minimum withdrawal amounts are typically our welcome offer; maximum limits depend on your account status and payment method.

Withdrawal requests are subject to verification. If unusual activity is detected on your account, we may place a hold on your withdrawal pending review. Standard processing times are within one business day for digital wallets and one to two business days for bank transfers. We do not charge fees for withdrawals.

warung Bonus Terms and Dispute Resolution

We may offer welcome bonuses or promotional credits to new warung accounts. Any bonus offer is subject to terms disclosed at the time of offer. Bonuses typically carry a wagering requirement — you must place activity equivalent to a multiple of the bonus amount before funds can be withdrawn. Specific bonus terms are displayed in our promotions section when a bonus is active.

Bonuses are non-transferable and may not be combined with other offers. If we detect bonus abuse (such as placing minimal stakes or using the bonus to bet on predetermined outcomes), we reserve the right to cancel the bonus and forfeit associated winnings. Bonuses expire if not used within the specified period.

Our warung dispute process

If you dispute a transaction or believe an error has occurred on your warung account, contact our support team with details (transaction ID, date, amount, and description of the issue). We investigate disputes within five business days and respond with findings. If we determine funds were incorrectly charged or an error occurred, we credit your account immediately.

For disputed activity (unauthorized bets or account access), we request specific details. Our investigation may require you to provide additional information, such as device details or account access logs. If investigation confirms unauthorized activity, we restore your account balance. If we find activity was authorized or cannot be verified as unauthorized, the dispute is closed.

We maintain dispute records for at least two years. You may request a summary of your account activity, including all deposits, withdrawals, and activity, by contacting our support team. Response times are typically within five business days.

Jurisdiction and liability notice

Our warung services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited. If you access warung from a restricted jurisdiction, your account may be closed and balances forfeited.

We are not liable for technical disruptions, internet outages, or delays in payment processing caused by third parties (banks, payment providers, or internet service providers). We are not liable for lost winnings due to connection drops during live activity, though your stakes and open bets are preserved when you reconnect.

These terms are governed by the laws of the jurisdictions in which warung operates. Any disputes are subject to binding arbitration rather than court proceedings. For questions about these terms or your warung account, contact our support team via in-app chat or email — we respond within one business day during standard hours.